Frequently Asked Questions
Everything you need to know about shopping with ABC School Supplies.
What is the typical shipping timeframe for school orders?
We process most orders within 1-2 business days. Standard shipping typically takes 3-5 business days, but we recommend ordering at least two weeks before the school term starts to avoid seasonal delays.
Do you offer bulk discounts for classrooms or schools?
Yes, we offer tiered pricing for bulk purchases of essential items like notebooks, pencils, and art supplies. Please contact our institutional sales team for a custom quote.
What is your return policy on opened stationery?
Unused items in their original packaging can be returned within 30 days. For health and safety reasons, used art supplies or opened writing instruments cannot be returned unless they are defective.
Are your products safe and non-toxic for young children?
Absolutely. All our art supplies, including markers, paints, and glues, are AP-certified non-toxic and meet international safety standards for use in educational environments.
Can I track my back-to-school order?
Once your order ships, you will receive an email confirmation with a tracking link. You can also monitor your delivery status through the 'My Orders' section of your account.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For registered educational institutions, we also support purchase orders and net-30 billing terms.